Returns & Refunds
We want you to love your purchase. If something isn't right, we'll make it right.
7-Day Return Policy
You may return most items within 7 days of delivery for a full refund or exchange. Items must be unused, in their original packaging, and in the same condition you received them.
How to Start a Return
To initiate a return, email us at info@probizzmd.com with your order number and reason for return. Our team will respond within 1 business day with return instructions and a prepaid shipping label where applicable.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned: opened perfumes or fragrances, used skincare or beauty products, and items marked as final sale at the time of purchase.
Refund Processing
Once we receive and inspect your return, we will notify you by email. Approved refunds are processed within 3–5 business days and credited to your original payment method. Please allow additional time for your bank to post the credit.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.